At Akwaaba Drinkware, customer satisfaction is central to everything we do. We are committed to providing prompt, respectful, and transparent support to all customers, ensuring that concerns are addressed fairly and efficiently.
This policy outlines how customers can raise complaints, how we resolve them, and the expected response timelines.
Scope of This Policy
This policy applies to all customers using akwaabadrinkware.com , including issues related to:
- Product quality or condition
- Order processing and delivery
- Event supply coordination
- Payments and refunds
- Customer service interactions
How to Submit a Complaint
Customers may submit complaints or concerns through the following channel:
When submitting a complaint, please include:
- Full name
- Order number (if applicable)
- Description of the issue
- Supporting documents or images (if available)
Complaint Resolution Process
- Acknowledgement:
All complaints are acknowledged within 24–48 business hours. - Investigation:
Our support team reviews the issue thoroughly, coordinating with relevant departments where necessary. - Resolution:
A resolution or update is provided within 5–7 business days, depending on the nature and complexity of the complaint. - Closure:
Once resolved, confirmation is shared with the customer via email.
Escalation Mechanism
If a customer is not satisfied with the initial resolution, the issue may be escalated internally for further review by senior management. Escalated cases are prioritised and handled with additional care.
Our Commitment
- Fair and respectful communication
- Timely responses
- Transparent resolution steps
- Child-safe and family-friendly service standards
- Support for women-led households and event planners
Contact Information
For grievances or customer support matters, contact:
Address- GA-324-8209, H/NO GA 5479 NEAR DEZONE BEACH, KORLE GONNOR ROAD,ACCRA, GHANA
info@akwaabadrinkware.com