At Akwaaba Drinkware, customer satisfaction is at the heart of everything we do. We understand that plans can change, and this Refund & Cancellation Policy explains how we handle order changes, cancellations, and refunds in a fair, transparent, and responsible manner.
Refund Eligibility
Customers may be eligible for a refund under the following conditions:
- The item received is damaged, defective, or incorrect
- The order was cancelled within the approved cancellation timeframe
- The product is unused, unopened, and in its original condition (where applicable)
All refund requests are subject to verification and approval by Akwaaba Drinkware.
Cancellation Timelines
- Standard Orders:
Orders may be cancelled within 24 hours of successful payment confirmation. - Scheduled Event Orders:
Cancellations must be made at least 72 hours before the confirmed delivery or event date.
Requests made after these timelines may not be eligible for cancellation or refund.
Refund Processing Method
- Approved refunds will be processed using the original payment method used at checkout.
- Refund processing typically takes 7–14 business days, depending on payment providers and banks.
- Any transaction or processing fees charged by third-party payment gateways may be non-refundable.
Customers will receive confirmation once the refund has been successfully initiated.
Exceptions – Custom & Special Orders
Please note that customised, personalised, or bulk event orders are non-refundable and non-cancellable once production or preparation has begun.
This includes items specifically prepared for weddings, corporate branding, or large-scale functions.
How to Request a Refund or Cancellation
To request a refund or cancellation, please contact us with your order details:
Address- GA-324-8209, H/NO GA 5479 NEAR DEZONE BEACH, KORLE GONNOR ROAD,ACCRA, GHANA
Our team will review your request promptly and guide you through the next steps.